Deimos Cloud (Pty) Ltd, having its registered office at 5 Trevi, 4 De Lorentz street, Cape town, South Africa, (“Deimos” or “We”) would like to be transparent when it comes to processing of personal data and privacy of our customers, website visitors, and every individual (“You”) whose personal data and information are subject to processing under the terms of the PROTECTION OF PERSONAL INFORMATION ACT (POPI) and REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (GDPR). To achieve this goal. We are publishing this Privacy Policy with the sole purpose of informing You about following the topics:

• Processing of Personal Data
• General Rules
• Data Confidentiality
• Data Subject’s Rights
• Cookies

PRIVACY POLICY

Processing of Personal Data

All services incorporated in this website and other websites under the control of Deimos are governed by this Privacy Policy, including those which are governed by specific Terms of Use with data processing rules. 

Generally, You may use our websites for information purposes without giving personal information and informing Deimos who you are. On the other hand, some of our services need to collect more information:

• Deimos may collect personal information for the purposes of direct communication with You in order to respond to your questions, and fulfill your requests. If You send us product orders, service requirements, other requests or if you upload any materials to our website, we may have to contact you in order to gain additional information necessary for processing or in order to fulfill your order, request or requirement. For this purpose, as well as for the purpose of requested performance of services, we need to process your details provided via web forms, email or applications.
• If You are an End User of our products or services, the processing of your data is covered by the specific End User License Agreement or Terms of Use and Privacy Policy related to that product or service. 
• If You agree with processing of your data for the purposes of marketing communication, We may use your details to administer marketing communication until You withdraw your consent.
• Contact information and data contained in your support requests are required for service of technical or other support nature provided by Deimos. Based on the channel You choose to contact us, We may collect your email address, phone number, product details and description of your support case. You may be asked to provide us with other information to facilitate service of support such as generated log files or dumps. The data from support may only be used for the provision of support service and for enhancing customer experience while providing support.
• Customer feedback, answer or request, may be provided by You via our web forms. For the purpose of follow-up, your contact details including email address or other data may be requested based on the nature or purpose of our communication. Data storage periods may differ based on the nature or purpose of communication explicitly in compliance with this Privacy Policy.
• Deimos may collect information about your computer using cookies or similar methods (see cookie policy below). This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. They help us to improve our site and to deliver a better and more personalized service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
• We are doing our best while helping you to enjoy safer technology. Your input is very valuable for us and there are various channels available to provide us with samples of malicious or suspicious software. Samples and its metadata will be processed and stored based on public interest as well as legitimate interest of Deimos, which is cybersecurity.

General Rules

There are only a few legal bases for data processing which We use according to the GDPR and POPI legislative frameworks. Our activities are mainly covered by

• Contractual necessity legal base is applicable when it comes to our products and services provided under End User License Agreements or Terms of Use.
• Legitimate interest legal base or even public interest concerning cybersecurity entitling us to collect samples and service data for analysis, to provide You with even better protection, support and experience We can offer. Even marketing is recognized by GDPR and POPI as a legitimate interest, therefore we rely on this concept when it comes to cookies used by our web sites and communication with our customers.
• Consent, if required by legislation.
• Compliance with legal obligation e.g. stipulating requirements for electronic communication, invoicing or billing.

The goal of this Privacy Policy is to provide a general overview of legal basis and data processing principles of Deimos. If You are looking for more information concerning data collection facilitated by a particular Deimos product or service, visit our dedicated websites.

Data Confidentiality

Deimos is a company operating worldwide. Based on your location and service You choose to use, Deimos might be required to transfer your data to a country that is not covered by GDPR or POPI. Even in such cases, every transfer of information is subject to regulation of data protection legislation and takes place only if required. 

It is our intention to prevent data from being stored longer than necessary while providing Deimos products and services.

Deimos implements appropriate technical and organizational measures to ensure a level of security which is appropriate to potential risks. We are doing our best to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services. However, in case of data breach resulting in a risk to your rights and freedoms, We are ready to notify the supervisory authority as well as the data subjects.

Data Subject’s Rights

Deimos is subject to regulation of South African and English laws and We consider ourselves bound by data protection legislation binding member states of European Union. Every Data subject is therefore entitled to the following rights:

• right to request access to your personal data from Deimos, 
• right to rectification of your personal data if inaccurate (You also have the right to have incomplete personal data amended),
• right to request erasure of your personal data,
• right to request restriction processing of your personal data, 
• right to object to processing as well as
• right to data portability.

We believe that all information we process is valuable and necessary for legitimate purposes while providing services and products to our customers, and worth protecting with the highest priority.

If You would like to exercise your right as a data subject or You have a question concerning personal data protection or protection of privacy, send us a message at:

COOKIE POLICY

In this policy we use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.

What is a cookie?

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time.

Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.

Why do we use cookies?

We use cookies to learn how you interact with our content and to improve your experience when visiting our website(s). For example, some cookies remember your language or preferences so that you do not have to repeatedly make these choices when you visit one of our websites. Additionally, cookies allow us to serve you specific content, such as videos on our website(s). 

What types of cookies do we use?

First-Party and Third-Party Cookies

We use both first-party and third-party cookies on our website.

First-party cookies are cookies issued from Deimos’ domain that are generally used to identify language and location preferences or render basic site functionality.

Third-party cookies belong to and are managed by other parties, such as Deimos’ business partners or service providers. These cookies may be required to render certain forms, such as the submission of a job application, or to allow for some advertising outside of the Deimos website.

Session Cookies

Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser.

Persistent Cookies

Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyse user behavior to establish visit patterns so that we can improve our website functionality for you and others who visit our website(s). These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.

How do I reject and delete cookies?

You can change your preferences for Deimos websites and/or the websites of any third party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly. You may also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.